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FAQs

HOW CAN I TRACK MY PARCEL?

Your tracking number is located in the automated shipment confirmation email you will receive as soon as your order has been shipped. To track your parcel, click on the ‘track’ button. This will take you to our shipping provider’s website, which will allow you to view your tracking history whilst your order is in transit and when your order is due for delivery. If you have not received this email, please contact enquiries@rubyyaya.com

WHEN WILL MY ORDER BE DISPATCHED?

Once your order has been processed, it will be dispatched within 48 hours* depending on the day and time you have made a purchase. If you have not received a confirmation email within this time frame, please contact enquiries@rubyyaya.com and we will look into it for you. (The Rubyyaya warehouse operates Monday-Friday, any orders placed over the weekend will be shipped on Monday)

HOW DO I RETURN OR EXCHANGE MY ORDER?

You can return any full price item purchased online within 30 days of purchase if the item is unused with the original tags attached. Our 30-day exchange or return policy are for any new, unworn and unwashed items, found in their original packaging. The shipping cost will be borne by the purchaser unless a fault has occurred with the item to which we will evaluate through our loving customer care service. To make a return, exchange or credit please return items with the original invoice to: RUBYYAYA ONLINE P.O. BOX 3537 SOUTH BRISBANE QLD 4101

CAN I RETURN A SALE ITEM?

You can return any Sale item/s purchased online or in-store within 14 days of purchase for a store credit or exchange. No refunds will be offered on sale items, instead we will process the return by happily offering you a credit for the full amount paid for the item/s to be used online, these item/s must be new, unworn and unwashed, found in their original packaging with tags attached. The shipping cost will be borne by the purchaser unless a fault has occurred with the item to which we will evaluate through our loving customer care service. Return items with the original invoice to: RUBYYAYA ONLINE P.O. BOX 3537 SOUTH BRISBANE QLD 4101

WHAT DO I DO IF I HAVE RECEIVED THE INCORRECT ITEM?

If you have received the wrong item please contact us at enquiries@rubyyaya.com if you wish, you can return the incorrect item for a refund or exchange, dependant on your preference. Please note we will refund you for postage costs due to our error. Please include your order confirmation with a note of what you would like to do.

WHAT DO I DO IF MY ITEM IS FAULTY?

We're extremely sorry if you have received a faulty garment. The quality of our garments are all individually checked, however, if you have received a product with a manufacturing fault, please send it back to: RUBYYAYA ONLINE P.O. BOX 3537 SOUTH BRISBANE QLD 4101. Once we have received your item, we will review it and offer you a refund, credit or exchange, depending on your preference. Alternatively, you can include your order confirmation with a note advising your preference. Please note we will refund you for postage costs if the product is deemed faulty.

HOW DO I APPLY A PROMO CODE?

To apply your promo code to your order, once you have added your items to your card click ‘view cart’ then click ‘apply coupon’. Once you have added your code, the total cost should be reduced.